Privacy Policy

Tario.ai · Last updated: July 7, 2026

At Tario, protecting your personal information is our top priority. We fully acknowledge that your personal information belongs to you, and we are committed to securely storing and carefully processing the information you share with us. Your trust is our highest value.

Introduction

Tario Inc. and its affiliates ("Tario," "we," "us," "our") understand how important privacy is to our customers. This Privacy Policy applies to Tario products, websites, or online applications that refer to or link to this Privacy Policy (collectively, the "Services").

Controller contact: privacy@tario.ai

What Personal Data We Collect

Information you provide directly

  • Account details (name, email, company, credentials)
  • Support communications and feedback
  • Uploaded content (documents, attachments, images)
  • Lead and contact data imported via CSV upload or CRM integration

Information about your use of Services

  • Device information (IP address, browser, operating system, device IDs)
  • Log data (time, duration, cookies, search queries)
  • Location data where enabled
  • Usage data (pages visited, interactions)

Third-party sources

We may receive data from commercial sources, integrated third-party tools, or social platforms with your consent.

How We Use the Information

  • To provide, improve, and personalise Services
  • To develop and launch new features — excluding Google user data, which is used solely to provide the features the user has explicitly authorised
  • To send alerts, updates, or marketing communications with your consent
  • To comply with legal obligations and resolve disputes

You may opt out of direct marketing at any time by emailing unsubscribe@tario.ai.

Google API Services — Limited Use

Tario's use of data received from Google APIs, including Gmail, is limited to providing and improving user-facing features within the Tario platform. Specifically, Gmail data accessed through authorised Google OAuth scopes is used to:

  • Send outbound emails and sequences on the user's behalf (gmail.send)
  • Detect inbound replies from leads and sync conversation history (gmail.readonly)
  • Generate AI-assisted draft replies when explicitly requested by the user (see AI-Assisted Features section below)

Gmail data obtained through Google APIs is not used to develop, train, or improve generalised AI or machine learning models. It is not used for advertising, profiling, or any purpose unrelated to the features described above. It is not sold, rented, or transferred to any party except as described in this policy.

These restrictions apply notwithstanding any other provision in this policy and are consistent with the Google API Services User Data Policy, including its Limited Use requirements.

AI-Assisted Features and Third-Party Language Model Providers

Tario uses third-party AI language model providers to power two distinct features.

Lead research and email personalisation

Tario uses OpenAI, Anthropic, and Perplexity to research leads and their companies using publicly available information, and to generate personalised outbound email drafts based on that research. This process does not involve Gmail data. It uses only lead profile information — such as name, company, role, and similar fields — that has been provided or imported by the Tario user.

AI-assisted reply drafting

When a user explicitly requests an AI-generated draft reply to an inbound email, Tario may transmit the content of that inbound message to one or more of the following providers: OpenAI, Anthropic, Perplexity. This transmission occurs solely to generate the requested draft, only when initiated by the user, and only for the duration of that request.

Sub-processor safeguards

All three providers operate under enterprise API agreements that include:

  • Zero data retention — transmitted content is not stored or logged by the provider beyond completing the API call
  • No model training — transmitted content is never used to train, fine-tune, or improve any AI model
  • Contractual data processing agreements binding each provider as a sub-processor under applicable data protection law

Gmail content transmitted to these providers is not retained by Tario beyond what is stored in the user's conversation history within the Tario platform, and is not retained by the provider at all.

Recording of Calls and Chats

Tario may record telephone calls or in-app chat sessions after notifying participants, for quality assurance purposes. This applies to telephone and in-app chat recordings only. Gmail data accessed via Google APIs is not recorded, used for training, or used for quality improvement purposes.

Automated Campaign Communications and Opt-Out

Recipients of automated outreach emails sent through Tario's platform may opt out of further communications by clicking the unsubscribe link included in every campaign email. Opt-out requests are processed immediately and applied across the sending workspace. Tario does not send further automated campaign emails to recipients who have unsubscribed.

Recipients may also contact the sender's organisation directly to request removal. Opt-out records are maintained permanently and are not reversible without fresh explicit consent from the recipient.

Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only with:

  • Affiliates within the Tario group
  • AI language model providers — OpenAI, Anthropic, and Perplexity — acting as sub-processors for the purposes described in the AI-Assisted Features section above, under enterprise agreements with zero data retention and no model training on transmitted data
  • Service providers under strict contractual safeguards, for infrastructure, analytics, and support functions
  • Regulatory or legal authorities, if required by applicable law
  • Parties to business transactions such as mergers or acquisitions, subject to confidentiality obligations

Data Retention

We retain information only as long as necessary for the purposes described or as required by law.

Gmail data specifically:

Gmail data accessed through Google APIs is retained only for as long as the user's mailbox remains connected to Tario and as necessary to provide the features described in this policy. When a user disconnects their Gmail account, associated message content is deleted from Tario's systems within 30 days. Inbound email content transmitted to AI providers for reply drafting is not retained by those providers beyond the duration of a single API call.

Lead and contact data:

Lead records imported by users are retained for the duration of the user's account. Users may request deletion of specific records at any time via the Tario platform or by contacting privacy@tario.ai.

Data Protection

Tario employs technical, organisational, and physical safeguards aligned with international standards including ISO 27001:2013 to protect your data. Sensitive data transmitted to third-party AI providers is covered by contractual protections mandating encryption in transit and prohibiting retention beyond the API call. No method of transmission or storage is 100% secure, and we cannot guarantee absolute protection against external threats.

International Transfers

Your data may be transferred outside your country of residence. Where required by law, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant supervisory authority. Third-party AI providers processing Gmail data under this policy maintain equivalent transfer safeguards under their enterprise agreements.

Cookies and Tracking

We use cookies and similar technologies to enable features, measure usage, and improve experience. No third-party advertising or tracking cookies are placed without your consent.

Links to Third-Party Websites

Our Services may link to external websites. Their privacy practices are beyond our control, and we encourage you to review their policies independently.

Access, Correction, and Deletion

You may request access to, correction of, or deletion of your data by contacting us at privacy@tario.ai. Deletion of certain data may limit your ability to use the Services. Requests will be processed within 30 days.

Changes to This Policy

We will notify users of material changes to this policy by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-product notice. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

Tario Inc. Email: privacy@tario.ai Website: www.tario.ai